Privacy Policy

This policy applies to the information collected or displayed on our website. By accessing, browsing, or using https://pay.almoosaclinics.com, including its online payment gateway, you agree to the following terms.

1. Information Collection

Anonymous Data

We collect certain anonymous data regarding the usage of our website to enhance its performance. This data does not personally identify users and may include:

• Browser type
• Time and duration of the website visit

Personal Data

You may be asked to provide personally identifiable information, such as:

• Name
• Address
• Telephone number
• Email address

This information is requested when you:

• Register for our services
• Make purchases via the website
• Send feedback or queries through email

Providing this information is optional but necessary for specific services.

2. Use and Disclosure of Information

Use of Information

We use the information collected to:

• Process payments for medical services and packages
• Confirm and schedule appointments
• Improve our website’s functionality and user experience
• Respond to queries and feedback

Disclosure of Information

We do not sell, trade, or rent your personally identifiable information to third parties, except as follows:

• Order Processing: Your information may be shared with third parties to fulfill orders or process payments. Examples include:
  • Mailing addresses shared with delivery services for product shipment
  • Payment details shared with authorized payment processors
• Statistical Analysis: Anonymous or aggregated data may be used to improve website performance.
• Marketing: Promotional emails about products or services may be sent with your consent.

Legal Obligations

We may disclose personally identifiable information to:

• Comply with subpoenas, court orders, or legal processes
• Fulfill requests from law enforcement or as required by law

Corporate Changes

In the event of a merger, acquisition, or bankruptcy, personal data may be transferred as part of the organization’s assets.

3. Payment Processing and Third-Party Platforms

Third-Party Payment Providers

During payment processing, personal information (e.g., name, contact details, and payment information) may be shared with third-party payment providers such as Tabby, Tamara, and N-Genius. These providers handle the data according to their respective privacy policies:

• Tabby Privacy Policy: https://tabby.ai/en-AE/privacy-policy
• Tamara Privacy Policy: https://tamara.co/en-AE/privacy-policy

Data Sharing

Only necessary information (e.g., billing details and transaction amounts) is shared with payment providers to facilitate transactions.

User Consent

By choosing to make a payment through third-party platforms, you agree to their privacy policies.

4. Data Security

We employ advanced measures to protect your personal data, including:

• Encryption of sensitive information during transmission
• Secure servers to store data
• Restricted access to authorized personnel

However, given the inherent risks of the internet, we cannot guarantee complete security. Users are advised to take personal precautions when sharing sensitive information online.

5. Cookies

Cookies are small data files stored in your browser to improve your browsing experience. https://pay.almoosaclinics.com may use cookies to:

• Identify if you have visited the website previously
• Track usage patterns and preferences

Cookies do not collect personally identifiable information and are only used to analyze website trends.

6. Refund and Cancellation Policy

Non-Refund Policy

• Services provided by Al Moosa Health and Aesthetic Center are non-refundable once rendered, regardless of the outcome.
• Patients are required to acknowledge and agree to the non-refundable nature of services prior to receiving treatment.

Financial Responsibility

• Patients are financially responsible for the full cost of services, including associated fees and additional charges.

Cancellation Policy

• Patients must adhere to the center’s cancellation policy, which outlines acceptable timeframes for cancellations to avoid charges.

Exceptions

• Refunds may be considered only in exceptional circumstances, as determined solely by Al Moosa Health and Aesthetic Center.

7. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review external websites’ privacy policies before sharing personal information.

8. Minors

The https://pay.almoosaclinics.com website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Users under 18 are requested not to provide personal information.

9. Corrections and Updates

If you wish to update or correct your personal information, please contact us at marketing{@}almoosaclinics.com.

10. Policy Modifications

We reserve the right to update this Privacy Policy at any time to meet evolving standards or legal requirements. Changes will become effective on the date posted on the website. Continued use of the website constitutes acceptance of these changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: marketing{@}almoosaclinics.com
• Phone: +971 4 345 2999 / +971 4 351 7691 (Ext:322)
• Address: Villa No: 3, Al wasl Road, Jumairah 1, Dubai, UAE

Effective Date: 17 Dec 2024